In response to BPS representation RBI issues following Circular

Reserve Bank of India
June 21, 2018
All Agency Banks (dealing with pension payments)
Dear Sir / Madam
Customer Service provided by agency banks
Please refer to our circular no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned subject.
2. We are receiving complaints from various quarters that pensioners are not being treated with due consideration by bank officials, specifically the old pensioners, when they come to the branches for pension related transactions.
3. Thus, all agency banks disbursing pension are advised to provide considerate and sympathetic customer service to the pensioners, specially to those pensioners who are of old age.
Yours faithfully
General Manager  Reserve Bank of India


Popular posts from this blog

SAMPLE CALCULATIONS- Implementation of Government’s decision on the recommendations of the Seventh Central Pay Commission -Calculation of Revised of pension of pre-2016 pensioners/family pensioners, etc :

PCDA Circular 608 : 7th CPC Concordance Tables – Revision of pension of pre-2016 pensioners